Frequently Asked Questions.
Everything you need to know about shopping with us — from delivery and returns to sizing and care. Can’t find what you’re looking for? Get in touch and we’ll help.
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Product and Jewellery
Yes. Our certified diamonds are supplied with recognised grading certificates from trusted gemological laboratories such as GIA, IGI, or equivalent certification bodies where applicable. Certification confirms the diamond’s authenticity and quality.
We offer both natural and lab-grown diamonds, depending on the product collection. Each product page clearly specifies the diamond type so you can make an informed choice.
Yes. Our gold, platinum, and silver jewellery is hallmarked in accordance with UK hallmarking regulations, confirming the precious metal’s authenticity and purity.
Our jewellery is crafted using premium materials including 9K Gold, 14K Gold, 18K Gold, Platinum, Sterling Silver, and other precious metals depending on the design.
Absolutely. We offer bespoke jewellery services for selected collections. Whether you would like a personalised engagement ring, necklace, bracelet, or pendant, our experts can help create a unique design.
Yes. Selected jewellery pieces are available with personalised engraving. The engraving option will appear on eligible product pages before checkout.
Yes. We photograph every product as accurately as possible. However, slight variations may occur due to lighting, screen settings, natural gemstones, or handcrafted finishes.
Yes. We offer a carefully curated collection of engagement rings featuring natural and lab-grown diamonds in timeless and contemporary designs.
Yes. We provide wedding rings, bridal jewellery, anniversary gifts, and elegant fine jewellery for every special occasion.
Yes. We source genuine gemstones from trusted suppliers and maintain strict quality standards to ensure authenticity.
Ring Size and Fit
You can use our Ring Size Guide available on the website or visit any professional jeweller for an accurate measurement before placing your order.
Many of our rings can be resized after purchase. Eligibility depends on the ring design and metal type. Please contact our customer support before placing your order if you require resizing.
If your ring qualifies for resizing or exchange under our policy, we’ll be happy to assist. Please contact us as soon as possible after receiving your order.
Orders
Yes. Guest checkout is available, although creating an account allows you to track orders, save wishlists, and enjoy a faster checkout experience.
If your order has not entered production or dispatch, we may be able to update it. Please contact us immediately.
Orders may be cancelled before production or dispatch. Once your jewellery has been prepared or shipped, cancellation may not be possible.
You’ll receive an email confirmation immediately after completing your purchase.
Simply log into your account or use your tracking email to monitor your order status.
Delivery
Yes. We offer complimentary UK delivery on qualifying orders.
Yes. We proudly deliver our luxury jewellery to customers worldwide.
UK deliveries typically arrive within 1–5 working days, while international orders usually take 5–10 working days after dispatch.
Yes. Every shipment is insured during transit for additional peace of mind.
Yes. You’ll receive a tracking number once your order has been dispatched.
Most high-value jewellery orders require a signature upon delivery for added security.
Returns
Eligible jewellery may be returned within the stated return period, provided it is unworn and in its original packaging.
Yes. Eligible products may be exchanged according to our exchange policy.
Due to their bespoke nature, engraved and custom-made jewellery is generally non-returnable unless faulty.
Approved refunds are normally processed within 5–10 business days, depending on your payment provider.
If the return is due to an error on our part or a faulty product, we’ll cover the return shipping costs. Otherwise, customers are generally responsible for return postage.
payment
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and other secure payment methods where available.
Absolutely. Our website uses SSL encryption and secure payment gateways to protect every transaction.
Where available, instalment payment options will be displayed during checkout.
Your payment is authorised and processed when your order is successfully placed.
Jewellery Care
Use a soft polishing cloth and mild jewellery cleaner suitable for your metal or gemstone. Avoid harsh chemicals and abrasive materials.
Store jewellery in its original box or a soft-lined jewellery case to prevent scratches and damage.
Many of our designs are suitable for everyday wear. However, we recommend removing jewellery before swimming, exercising, or using household chemicals.
Warranty and Repairs
Yes. Our jewellery is covered against manufacturing defects under our warranty policy. Normal wear and accidental damage are not included.
Yes. We provide professional repair services for many jewellery items. Please contact us for an assessment and quotation.
Company
You can contact us via email, telephone, or through our online contact form. Our customer care team is always happy to assist.
At The Luxury Jewellery, we combine exceptional craftsmanship, ethically sourced materials, secure online shopping, and outstanding customer service to help you celebrate life’s most meaningful moments with confidence.